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Flight Review – Qatar Airways Business Class Qsuites, Adelaide – Doha

Following my experience of a low-cost approximation of business class on Air Asia X, it was time for a taste of the other end of the business class spectrum, Qatar Airways’ world renowned Qsuites.

This flight had been a last minute decision, after I had been inexplicably denied an Indian eVisa, necessitating a change of plan on-the-fly, so to speak.

After sifting through award availability via several frequent flyer programs, I decided that a month in South Africa would fit the bill.

Finding that short notice award flights from Melbourne were very slim pickings indeed, I booked from Adelaide to Johannesburg, via a 22-hour layover in Doha.

After a run of the mill positioning flight on Virgin Australia, I was ready for the real deal.

Upon boarding, I settled into suite 9K, where I was served a glass of Lanson Le Rosé Brut pre-departure.

After a 10pm take off, I decided to take dinner as soon as cruising altitude was reached.

After a small tuna appetiser, I opted for the butternut squash soup, which was smooth and tasty. During the starter courses, I decided to stay with the Lanson Rosé.

In terms of the main course, I was disappointed that the Tasmanian lamb had been under-catered and was unavailable. Instead, I opted for the chicken biryani, which was instantly forgettable.

The biryani was not up to business class standard, and the barramundi would almost certainly have been a better choice.

The accompanying Languedoc Chardonnay was at least pleasant and liberally topped up.

The disappointment of the main course was short lived as I moved on to the delightful Yuzu cheesecake for dessert, along with a glass of port.

I rounded off the meal with the cheese board and another couple of glasses of port.

By this point, we were about to leave the coast of Australia with a little over ten hours of the flight remaining, so I changed into the provided sleep attire, enjoyed a few cognacs and asked the crew to make up my bed.

I slept soundly for seven full hours and awoke a little less that two hours from Doha, in time for a leisurely breakfast and coffee before the 4am landing.

I chose the assiette of cold cuts, followed by the Tuscan frittata with grilled chicken.

Upon landing, I was given a small box of Swiss chocolates and escorted to the Qatar Airways Arrivals Lounge with its attached smoking room, where I was served espresso and sparkling water.

In all honesty, long haul flights do not get much better than this. The twelve-and-a-half-hour flight time allowed for a leisurely and relaxing meal and a few drinks before a full night of sleep. I was then able to hit the ground running for my full-day layover in Doha.

All things considered, this was an excellent use of 85,000 AAdvantage miles, which included the onward connection to Johannesburg.

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Flight Review – Air Asia X Premium Flatbed, Kuala Lumpur – Melbourne

Following a relaxing road trip to the Cameron Highlands, it was time to continue my travels to Australia to visit my family for the first time in eight years.

Having considered various options for the flight to Melbourne, I settled on Air Asia’s afternoon flight, with a late evening arrival.

I usually don’t mind flying in economy class on daytime flights, but a little research revealed that Air Asia X operates their A330-300 aircraft in a 9-abreast configuration, as opposed to the industry standard 8-abreast.

As this is one of the tightest configurations in the sky and I am not exactly the most compactly built person, this simply wasn’t going to work. Therefore, I decided to upgrade to the Premium Flatbed product.

My flight began at KLIA2, the low-cost terminal of Kuala Lumpur Airport. Air Asia X does not offer lounge access with its premium product, so my travel day started at the Plaza Premium Lounge, which is accessible with Priority Pass. To my surprise and delight, breakfast was still being served at around 11:30am.

Boarding commenced around 40 minutes before the departure time. There was no priority boarding, but this didn’t bother me as I am often among the last to board anyway.

The Air Asia X Premium Flatbed product occupies the first two rows at the front of the aircraft and is arranged in a 2-2-2 configuration. Despite the name, the seats do not in fact recline to a fully flat position. Rather, they are angle-flat seats.

As always in a 2-2-2 arrangement, I chose a seat in the centre pair, which allows direct aisle access for both passengers.

I was allocated seat 2G, but it transpired that one of the pair of seats in front of me, 1D, was designated as inoperative. As a couple had been allocated to these seats, I was asked to switch to 1G in order that they could sit together. Of course, I readily acquiesced as this meant I had extra room and a guaranteed empty seat next to me.

There was no special catering in the premium section, but my ticket included a choice of meal and a soft drink from the buy-on-board menu. I chose one of the chicken and rice dishes.

As unappetising as it looks, it was actually rather tasty and was perfectly adequate after my brunch in the lounge.

A little later in the flight, I was also offered a light snack.

Air Asia X does not offer any WiFi, and I am not a fan of in-flight entertainment, so I semi-reclined my seat into a La-Z-Boy style position and dusted off a book I had been meaning to read for some time.

I also took advantage of the 3-for-2 offer on Tiger beer at 40MYR ($9 or £7) for three cans.

Later in the flight, I decided to try the angle-flat position, more through curiosity than any overwhelming fatigue.

A blanket and pillow were provided.

At first, the position seemed comfortable enough, but I quickly found that it wasn’t conducive to restful sleep, and I only managed to doze fitfully for around an hour.

With a couple of hours of the flight remaining, I realised that with a midnight landing in Melbourne, sleep was going to take priority over a room service dinner.

In order that I could go straight to bed at the airport hotel on arrival, I purchased another one of the chicken and rice concoctions from the on-board menu.

Again, whilst not the most memorable meal I have eaten in the sky, it was perfectly tasty and obviated the need to organise dinner in the middle of the night in Melbourne.

In conclusion, it is difficult to know how to categorise this product. The hard product is a significant step up in comfort from premium economy and aligns with the low end of long-haul business class products. The soft product, however, is firmly in basic economy territory.

However, the main reason I paid for the upgrade was to avoid the tight configuration in economy class, and in that sense it served its purpose.

The catering was basic, but perfectly adequate, and I was more than happy reading my book and drinking my Tiger beer. I also saved around $800 or £600 against a business class ticket on this sector.

In order to assess the product fairly, it is necessary to consider the price point at which it is marketed. I paid $877 (£677) for this one-way sector, which is comparable to the premium economy price on the legacy carriers.

Honestly, the premium economy market is where this product is competing, and is likely to attract a clientele who is looking for a more comfortable experience without paying the often eye-watering prices of business class tickets.

With this in mind, I think this product provided, on balance, a better overall experience than a traditional premium economy product, at a similar price.

Whilst I would not be overly enamoured by the prospect of spending an overnight flight in the angled seats, this flight provided good value for money, and I would be more than happy to repeat the experience on a daytime flight.

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